Returns & Exchanges

We accept returns within 7 days of receiving your order. Cushions must be unused, with tags attached, and returned in their original condition. All returns must include tracking.

Although we thoroughly inspect all items before delivery, in the unlikely event that your item is faulty, you will receive a pre-paid return label. For all other returns, customers are responsible for the return shipping costs.

Refunds

We’re happy to refund the cushion price, but we encourage thoughtful purchasing. Original shipping costs ($12 NZD or $15 AUD) are non-refundable and will be deducted from your final refund as these reflect the actual cost of delivery.

To arrange a return, contact info@riverandisle.co.nz